Address:
Please refer to your email for drop off location.

Drop-off Hours:
Monday to Friday, 9am to 1pm

Timeliness:
Arriving on time helps us maintain a smooth operation.

All rented items must be dropped off no later than the day after the event date that is set in your reservation.  Drop-off hours are between 9:00am-1:00pm. If you need to drop off the same day as your event date, please inform us in advance so a drop-off window can be provided.

• Open Door: If the bay door is open, please wait for a warehouse employee to assist you.
• Closed Door: If the door is closed, call us at 1-832-240-9800, and we’ll promptly open it for you.

• Avoid Open Trailers: To keep items clean, avoid using open trailers. Dirt roads can undo your hard work!
• Reusable Packaging: Whenever possible, reuse the original packaging for returning items. Properly packed items are less likely to get damaged during transit.

• Notification: We’ll inform you promptly if any items are missing or damaged upon return.
• Replacement Fees: If items are missing, we’ll charge replacement fees after 48 hours. Returned items within one week will receive a full refund.
• Repair Fees: Damaged items? Pay repair fees upon receipt of the invoice.
• Responsibility: You’re responsible for items from pickup/delivery until return. Keep them secure and weather-protected.
• Charges: We charge for soiled, broken, or missing items. Extra cleaning fees apply for stubborn stains.
• Item Inspection: Inspect each item upon return. Check for damages, missing parts, or unexpected wear and tear. Transparency helps us serve you better.

Returning on time matters:

• Late Fees: 25% of rental cost per day for late returns.
• Communication: If you’re running late, call us at 1-832-240-9800 to discuss options.

• No Refunds: Unfortunately, we can’t issue refunds for unused products.

To avoid additional fees, please ensure that all rented items are returned in a clean condition. Here’s a quick checklist:

Tables

• Cleaned: Wipe down all table surfaces to remove dirt, food, and drink residues.
• Tape Removed: Ensure all tape and decorations are removed.

Chairs

• Cleaned: Wipe down all chairs to remove dirt and residues.
• Tape Removed: Ensure all tape and decorations are removed.

Pop-Up Tents

• Tent Tops: Do not remove the tent tops at any point, as this will create additional work for our team. Ensure all stakes and poles are accounted for and packed correctly.

To avoid additional fees, please ensure that all rented items are returned in a clean condition. Here’s a quick checklist:

Linen Returns

• Place Dirty Linens: Tablecloths/napkins (anything wet) into the linen bags provided. Do not place wet or soiled linens back into the tubs or plastic bags provided. Wet and dirty linens will mold if they can’t breathe and full replacement charges will apply.
  

• Food/Particle-Free: Linens should be returned food/particle-free. Shake out linens and put them into the laundry bags provided. Linens that are returned with burns, holes, tears, wax, grease, or anything that will permanently stain due to negligence will be billed at replacement cost.
  

To avoid additional fees, please ensure that all rented items are returned in a clean condition. Here’s a quick checklist:

Cotton Candy Machine Care

• Clean Thoroughly: Return the machine clean and free of sugar and debris. A cleaning fee of $50 will be charged if the machine is returned dirty.

Popcorn Machine Care

• Clean Thoroughly: Return the machine clean and free of oil, grease, kernels, or debris. A cleaning fee of $50 will be charged if the machine is returned dirty.

Dish, Cutlery, and Catering Item Care

• Rinse Free of Food and Debris: Ensure all dishes are rinsed free of food and debris before returning them. A cleaning fee starting at $1.00 per item applies, with a minimum $50.00 charge.
• Lost or Damaged Items: You are responsible for the full replacement cost plus any shipping to source replacements.

Griddle Care

• Clean the Surface: Ensure the griddle is free of grease and food. If you can't clean it, we will do it for $100.
• Detach the Top: Always remove the griddle top before moving it to avoid damage.

To avoid additional fees, please ensure that all rented items are returned in a clean condition. Here’s a quick checklist:

Audio Equipment Care

• Protect from Weather: Keep all equipment away from rain, and excessive moisture.
• Prevent Dust Accumulation: Store equipment in a clean, dust-free environment.
• Transportation: Ensure  equipment is transported in such a way to avoid damage.

A cleaning fee starting at $50.00 may apply for items requiring extra care if they are not returned in the condition specified above.

• Floral Arrangements and Decorations: Remove all floral arrangements, trash, and decorations before pickup.
• Chairs and Tables: Stack chairs and tables as delivered.
• Dishes and Glassware: Return all items to their proper racks or containers, well-rinsed and free of food particles.
• Linen: Shake out linens and place them in provided laundry bags, free of burns, holes, and permanent stains

• Lost and Found: Any items found with your order that do not belong to us will be collected, rinsed, and packaged. You will be informed as soon as possible after your event if there is anything here to pick up. We will store the items for no longer than 30 days. If we have not heard from you after 30 days, the items will be discarded or donated to a local charity.

• Risks: The customer assumes all risk for loss by damage, vandalism, mischief, theft, loss of accessories (e.g., cords, hardware), misuse, abuse, or improper use of the rental equipment.
• Responsibility: Responsibility for equipment remains with the customer from the time of pick-up or delivery until it is returned. Equipment must be kept in a secure location when not in use and protected from the elements. Rentals left in the rain will sustain damage.
• Police Reports: In cases of theft, vandalism, or damage due to illegal incidents, a police report must be submitted.