Frequently Asked
Questions

Renting any item from our business is a straightforward process. Start by exploring our catalog of items, which includes a variety of equipment, decor, and accessories. Once you've chosen the item(s) that suits your needs, select your desired rental period, which can range from a day to several weeks. Add the item to your cart and proceed to checkout. Provide the necessary information and payment details, and we will prepare your items for pickup at our rental location or arrange for delivery to your specified address. When your rental period is over, return the item(s), and we'll take care of any necessary maintenance and cleaning.

A valid state ID is required on ALL rentals. You must be at least 18 years old to rent.

Event equipment is reserved upon receipt of a signed rental agreement and a 25% deposit for orders over $100, or 100% for orders under $100. The full balance of order is due 3 business days prior to delivery. If order is to be charged on a credit or debit card, the balance due will be processed 3 business days prior to delivery.

Reservations are required to reserve your equipment as soon as possible so that you know you will be able to get what you need.

Yes, the damage waiver is mandatory for every order.

Yes, you have the option to extend the rental period for any item if you find that you need it for a longer duration than originally planned. To do so, please contact our team to discuss your requirements and coordinate an extension. We will work with you to update the rental terms and ensure the camera's continued availability. Keep in mind that camera availability may vary, so it's advisable to let us know about your extension needs as early as possible to secure the item(s). We're committed to accommodating your changing event needs.

Monday - Friday*:  9:00 AM – 6:00 PM
Saturday*:  9:00 AM – 1:00 PM
Sunday: Closed

* Subject to change
* Does not included holidays
* In person is Appointment only

VISA, Master Card, Discover and most Debit cards.

You can view our cancellation policy here:  Cancellation Policy

No.  We charge for time out not time used.

Yes.  Absolutely!  If you require delivery & pick-up services; that option can be made during check-out for an additional fee, and is based on the distance from our location to the address where the equipment is being delivered to.  Your delivery will be scheduled using our delivery routing system and guaranteed to arrive within a one hour window.   You will be notified as to what day and time your delivery will occur.

Our standard delivery/pick up service is Monday through Friday from 1:00 PM to 7:00 PM. Delivery/Pick Up at a specific time is available for an additional fee.

Yes! 'Exact Time' deliveries/pick ups can be scheduled to guarantee delivery/pick up at the specified time you request, it will be an additional $200 during Monday - Friday.

For Saturday or Sunday deliveries/pick ups, an additional $200 fee will be added to the 'Exact Time' fee.

Yes, for an additional fee.  We will provide services to help with events that start/end early morning or late at night.

Special Delivery/Pick Up Fees
Monday - Friday
$150 delivery/pick up fee if needed after 7 AM but before 1 PM
$150 delivery/pick up fee if needed after 7 PM but before 10 PM

$300 delivery/pick up fee if needed before 7 AM or after 10 PM

Saturday or Sunday
We only deliver a day early, unless you have paid for a 'Weekend Exact Time' delivery.

We can set up and breakdown the equipment for an extra charge ($60 base price, plus $1.50 per chair, $2.50 per table and $3.50 if those tables have linens). Call us at (832) 240-9800 to add this to your estimate today!

Yes, but there will be an additional $20.00 fee for getting the paperwork set up and sent over to you. This is a required fee if you need a COI with us.

Yes.  Customers who have the ability to pick up and drop off their items may do so, saving any delivery charges.

Customer pick up is by appointment only.  Please contact our office for directions and to schedule your pick up time.

All rented items must be dropped off no later than the day after the event date that is set in your reservation.  Drop-off hours are between 8:00am-12:00pm. If you need to drop off the same day as your event date, please inform us in advance so a drop-off window can be provided.

If you accidentally damage a rented item, please notify us immediately. We understand that accidents can happen. The extent of the damage will be assessed, and you may be responsible for covering the repair or replacement costs. We recommend reviewing our rental agreement for specific terms and conditions related to item damage. Your honesty in reporting any issues is greatly appreciated, and we're here to assist you in resolving the situation as smoothly as possible.

You will be charged the replacement cost for the item, unless the replacement cost is covered by the damage waiver cost price paid and the lost or damage was non-negotiable