Rental FAQs

Party Rental Questions and Other Things You Should Know

Rentals

  • Renting any item from our business is a straightforward process. Start by exploring our catalog of items, which includes a variety of equipment, decor, and accessories. Once you've chosen the item(s) that suits your needs, select your desired rental period, which can range from a day to several weeks. Add the item to your cart and proceed to checkout. Provide the necessary information and payment details, and we will prepare your items for pickup at our rental location or arrange for delivery to your specified address. When your rental period is over, return the item(s), and we'll take care of any necessary maintenance and cleaning.

  • A valid Texas state ID is required on ALL rentals. You must be at least 18 years old to rent.

  • Yes, you have the option to extend the rental period for any item if you find that you need it for a longer duration than originally planned. To do so, please contact our team to discuss your requirements and coordinate an extension. We will work with you to update the rental terms and ensure the camera's continued availability. Keep in mind that camera availability may vary, so it's advisable to let us know about your extension needs as early as possible to secure the item(s). We're committed to accommodating your changing event needs.Description

Payments/Cancellations/Refunds

  • VISA, Master Card, Discover and most Debit cards.

  • No.  We charge for time out not time used.

Delivery & Pickup

  • Yes.  Absolutely!  If you require delivery & pick-up services; that option can be made during check-out for an additional fee, and is based on the distance from our location to the address where the equipment is being delivered to.

Customer Pickup/Dropoff

  • Yes.  Customers who have the ability to pick up and drop off their items may do so, saving any delivery charges.

  • All rented items must be dropped off no later than the day after the event date that is set in your reservation.  Drop-off hours are between 8:00am-12:00pm. If you need to drop off the same day as your event date, please inform us in advance so a drop-off window can be provided.

Damages/Lost Items

  • If you accidentally damage a rented item, please notify us immediately. We understand that accidents can happen. The extent of the damage will be assessed, and you may be responsible for covering the repair or replacement costs. We recommend reviewing our rental agreement for specific terms and conditions related to item damage. Your honesty in reporting any issues is greatly appreciated, and we're here to assist you in resolving the situation as smoothly as possible.

  • You will be charged the replacement cost on that item.