Frequently Asked
Questions

Renting any item from our business is a straightforward process. Start by exploring our catalog of items, which includes a variety of equipment, decor, and accessories. Once you've chosen the item(s) that suits your needs, select your desired rental period, which can range from a day to several weeks. Add the item to your cart and proceed to checkout. Provide the necessary information and payment details, and we will prepare your items for pickup at our rental location or arrange for delivery to your specified address. When your rental period is over, return the item(s), and we'll take care of any necessary maintenance and cleaning.

A valid state ID is required on ALL rentals. You must be at least 18 years old to rent.

Event equipment is reserved upon receipt of a signed rental agreement and a 25% deposit for orders over $100, or 100% for orders under $100. The full balance of order is due 3 business days prior to delivery. If order is to be charged on a credit or debit card, the balance due will be processed 3 business days prior to delivery.

Reservations are required to reserve your equipment as soon as possible so that you know you will be able to get what you need.

Yes, the damage waiver is mandatory for every order.

Yes, you have the option to extend the rental period for any item if you find that you need it for a longer duration than originally planned. To do so, please contact our team to discuss your requirements and coordinate an extension. We will work with you to update the rental terms and ensure the camera's continued availability. Keep in mind that camera availability may vary, so it's advisable to let us know about your extension needs as early as possible to secure the item(s). We're committed to accommodating your changing event needs.

Monday - Friday*:  9:00 AM – 6:00 PM
Saturday*:  9:00 AM – 1:00 PM
Sunday: Closed

* Subject to change
* Does not included holidays
* In person is Appointment only

VISA, Master Card, Discover and most Debit cards.

No.  We charge for time out not time used.

We understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. Please read our refund policy carefully before making a reservation.

Cancellation by the Customer: If you decide to cancel your rental, we do not issue refunds for any reason. However, we offer a rain-check option to hold your funds for future use. The following conditions apply:

Rain-check: Instead of a refund, we will hold the funds you paid as a rain-check. This rain-check is valid for 1 year from the original event date, starting from the day after your original event date. You can utilize the rain-check amount towards any future rental with us during this one-year period. The rain-check is non-transferable and can only be used by the individual or organization that made the original reservation.

Weather-Related Cancellations: If weather conditions prohibit the installation of the rented equipment, we do not issue refunds. However, we offer the rain-check option as mentioned above. We understand that uncontrollable circumstances like severe weather can arise, and we will do our best to accommodate your needs within the validity period of the rain-check.

Deposits: All deposits made for reservations, including those related to Covid-19 or any other disaster, are non-refundable. Deposits secure the availability of equipment and cover administrative costs. Regardless of the reason for cancellation, deposits cannot be refunded.

Rebooking: If you wish to reschedule your rental to a different date within the one-year rain-check validity period, please contact us as soon as possible. We will make every effort to accommodate your request, subject to equipment availability.

Terms and Conditions: By making a reservation with us, you acknowledge that you have read, understood, and agree with our refund policy and the accompanying terms and conditions. It is the responsibility of the customer to review and accept these terms before making a reservation.

Please note that our refund policy is subject to change without prior notice. We recommend reviewing the policy on our website or contacting our customer service team for the most up-to-date information. If you have any questions or need further clarification regarding our refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure you have a positive experience with our rental services.

Yes.  Absolutely!  If you require delivery & pick-up services; that option can be made during check-out for an additional fee, and is based on the distance from our location to the address where the equipment is being delivered to.  Your delivery will be scheduled using our delivery routing system and guaranteed to arrive within a one hour window.   You will be notified as to what day and time your delivery will occur.

Our standard delivery/pick up service is Monday through Friday from 1:00 PM to 7:00 PM. Delivery/Pick Up at a specific time is available for an additional fee.

Yes! 'Exact Time' deliveries/pick ups can be scheduled to guarantee delivery/pick up at the specified time you request, it will be an additional $200 during Monday - Friday.

For Saturday or Sunday deliveries/pick ups, an additional $200 fee will be added to the 'Exact Time' fee.

Yes, for an additional fee.  We will provide services to help with events that start/end early morning or late at night.

Special Delivery/Pick Up Fees
Monday - Friday
$150 delivery/pick up fee if needed after 7 AM but before 1 PM
$150 delivery/pick up fee if needed after 7 PM but before 10 PM

$300 delivery/pick up fee if needed before 7 AM or after 10 PM

Saturday or Sunday
We only deliver a day early, unless you have paid for a 'Weekend Exact Time' delivery.

We can set up and breakdown the equipment for an extra charge ($60 base price, plus $1.50 per chair, $2.50 per table and $3.50 if those tables have linens). Call us at (832) 240-9800 to add this to your estimate today!

Yes, but there will be an additional $20.00 fee for getting the paperwork set up and sent over to you. This is a required fee if you need a COI with us.

Yes.  Customers who have the ability to pick up and drop off their items may do so, saving any delivery charges.

Customer pick up is by appointment only.  Please contact our office for directions and to schedule your pick up time.

All rented items must be dropped off no later than the day after the event date that is set in your reservation.  Drop-off hours are between 8:00am-12:00pm. If you need to drop off the same day as your event date, please inform us in advance so a drop-off window can be provided.

If you accidentally damage a rented item, please notify us immediately. We understand that accidents can happen. The extent of the damage will be assessed, and you may be responsible for covering the repair or replacement costs. We recommend reviewing our rental agreement for specific terms and conditions related to item damage. Your honesty in reporting any issues is greatly appreciated, and we're here to assist you in resolving the situation as smoothly as possible.

You will be charged the replacement cost for the item, unless the replacement cost is covered by the damage waiver cost price paid and the lost or damage was non-negotiable