Last updated June 5, 2024

At Occasion Source, we are dedicated to providing exceptional service and top-quality products. Before making a reservation with us, please take a moment to review our refund policy.

Refund Policy Overview:

  • All Sales Are Final: Under normal circumstances, refunds are not issued.
  • Cancellation by the Customer: If you decide to cancel your rental reservation, we do not provide refunds. However, we offer a rain-check option to hold the funds for future use.
    • Rain-Check Option: Instead of a refund, we issue a rain-check valid for one year from the original event date. You can use this rain-check towards any future rental with us during the specified period. Please note that rain-checks are non-transferable and can only be used by the individual or organization that made the original reservation.
  • Weather-Related Cancellations: If weather conditions prevent the installation of rented equipment, we do not issue refunds. However, the rain-check option mentioned above still applies.
  • Deposits: All deposits made for reservations, even in unforeseen circumstances such as Covid-19 or other disasters, are non-refundable. Deposits secure equipment availability and cover administrative costs.
  • Rebooking: If you need to reschedule your rental within the one-year rain-check validity period, please contact us promptly. We’ll do our best to accommodate your request, subject to equipment availability.
  • Terms and Conditions: By making a reservation with Occasion Source, you acknowledge that you’ve read, understood, and agreed to our refund policy and accompanying terms and conditions. It’s your responsibility to review and accept these terms before proceeding with a reservation.
  • Policy Updates: Please note that our refund policy may change without prior notice. For the most up-to-date information, visit our website or contact our customer service team.

Contact Information:

If you have any questions or need clarification regarding our refund policy, don’t hesitate to reach out to our customer service team:

  • Phone: 832-240-9800
  • Email:  Please use our Contact Us page at the bottom of our website.

At Occasion Source, your satisfaction is our priority. We’re here to assist you and ensure a positive experience with our rental services.

Thank you for choosing Occasion Source!